Zsolves || Certified Zoho Partner in Coimbatore

“Empower your HelpDesk with Zia faster answers, happier customers.”

Zia, the AI assistant in Zoho Desk, helps support teams work smarter by automating ticket routing, analyzing customer sentiment, and suggesting quick responses. It empowers agents to deliver faster, more personalized, and proactive customer service.

Key Features

Multi-Channel Ticket Management

Manage customer queries from email, phone, chat, social media, and web forms all in one place. Stay organized and never miss a customer request.

Workflow Automation

Automate repetitive tasks like ticket routing, escalations, and notifications, so your agents can focus on solving problems, not managing them.

AI-Powered Assistance (Zia)

Zia, the AI assistant, helps by analyzing tickets, suggesting responses, detecting sentiment, and offering predictive insights for smarter support.

Self-Service Options

Empower customers with Knowledge Base, FAQs, and Community Forums so they can find answers quickly reducing ticket volume.

Reporting & Analytics

Monitor help desk performance with custom dashboards and reports to track response time, agent productivity, and customer satisfaction.

Seamless Integrations

Connect Zoho Desk with Zoho CRM, Zoho Books, Zoho Analytics, and third-party tools like Slack, Jira, or Microsoft Teams for a unified workflo

“Great support doesn’t stop at the desk with Zoho Desk mobile, it travels with you.”

Zoho Desk’s mobile integration empowers support agents to deliver exceptional customer service anytime, anywhere. With the Zoho Desk mobile app for iOS and Android, your entire help desk fits right in your pocket enabling teams to stay connected, respond quickly, and manage operations seamlessly on the move.

Case Studies

Streamlining Workforce, Client Management, and Support Operations for Agam Legal

Agam Legal adopted Zoho People, CRM, and Desk to manage their workforce and client relationships efficiently. This integration also streamlined case support and operational workflows.

Streamlined Support System for GROEMP Using Zoho Desk

GROEMP implemented Zoho Desk with integrated channels like Zoho Mail, calls, WhatsApp, and custom modules to automate ticketing and enhance customer support operations.

Curious to Know About Zoho Desk

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Zoho Desk Support Solutions for Smarter, Faster Customer Service

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